Refund policy
14-Day Easy Returns
At Kalsten, we want you to love your purchase. If, for any reason, you're not satisfied, we offer a simple and transparent return process.
Return Policy Overview
Applicable Countries:
This return policy applies to orders delivered within the United States.
Return Window:
You have 14 days from the date of delivery to request a return.
Condition:
Items must be unused, in their original packaging, and in resellable condition.
We reserve the right to refuse returns that do not meet these conditions.
Eligible Returns:
We accept returns for both defective and non-defective items within the return period.
Easy Returns:
Our support team will guide you through the return process to ensure a smooth experience.
Return Costs
Defective or Incorrect Items:
If your item is damaged, defective, or incorrect, return shipping is free of cost.
Change of Mind:
If you no longer want the item or ordered the wrong product, you are responsible for return shipping costs. Shipping fees are non-refundable.
Restocking Fee:
We do not charge any restocking fees.
How to Return an Item
Step 1 – Contact Us:
Email us at support@kalsten.com with your order number and reason for return.
Step 2 – Receive Instructions:
We will review your request and provide return instructions within 24 hours.
Step 3 – Pack & Ship:
Securely pack the item (including all accessories and manuals) and ship it to the provided return address.
Refund Process
Refund Issuance:
Once your return is approved, refunds will be issued to your original payment method. Refunds are available for all orders shipped within the United States.
Processing Time:
Please allow up to 7 business days for your bank or card provider to process the refund.
Exchanges
If you need a different item, we recommend returning your original purchase and placing a new order.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. These will be clearly stated on the product page.
Cancellation Policy
- You may cancel your order within 5 minutes of placing it.
- Approved cancellations will receive a full refund to the original payment method.
- To cancel, email us at support@kalsten.com.
- After 5 minutes, orders are processed and cannot be canceled, but may still be returned after delivery.
Need Help?
For any questions, visit our FAQ page or contact us at support@kalsten.com.
Contact Information
Email: support@kalsten.com
Customer Service:
Monday to Friday: 8:00 AM - 6:00 PM PST
We will respond to your email within 24 hours (Mon–Fri). Weekend messages will be answered on Monday.